TCPs should only speak with road users when absolutely necessary and safe to do so.
Verbal communications should be limited as taking time to speak with a road user can distract you from your job and could potentially place yourself or other road users in a dangerous situation.
Pedestrians, cyclists and drivers are often not aware of the hazards that exist within work zones and may be upset for other reasons – Anger and insults are not directed at you personally - Remember you are there to help people.
If you must speak with a road user:
ALWAYS
- Keep yourself and others safe.
- Stay at your post.
- Keep conversations brief.
- Be respectful and professional.
- Remain clear of pinch points and active traffic.
- Be ready to use your escape route.
- Listen, let them speak.
- Empathize - use phrases like, sorry for the delay.
- Confirm that the road user is receiving the correct message.
- Release an angry or frustrated driver as soon as possible.
If problems arise, immediately notify your traffic control supervisor.
NEVER
- Place your body in front of a vehicle.
- Challenge / argue with an angry motorist.
- Make them wait longer than necessary.
